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MyCaptain
10-26-2010, 10:39 AM
Hello :D

I'm testing HMM. I played only one session and time in my report is not good. My BIOS is well set and my Windows too. That's weird cause my HH has the good time.

I already read FAQ about time (here (http://faq.holdemmanager.com/questions/434/Adjust+Site+Import+Times)) but I would like to know if it's a normal behavior.

Here (http://www.hiboox.fr/go/images/sport/hmm-bug,4413d791a51b405ddb4c5e7e7ffa5adc.jpg.html)'s my session.

My HH of the session here (http://www.hiboox.fr/go/images/sport/hmm-bug5,ad8a258e50aa3a10e5c1170cee633491.jpg.html)

Thank you !

------------
Win64
HMM v.1.11.05 Trial - PostGRE 8.4
PS.fr w/hobby & HH in English
All path in PS are set to default

morny
10-26-2010, 02:38 PM
We don't define the session time, the poker sites write this to the hand history based on the time where their located. See this FAQ if you would like to match it to your local time FAQ - Hold'em Manager Poker Tracking Software :: Adjust Site Import Times (http://faq.holdemmanager.com/questions/434/Adjust+Site+Import+Times)

MyCaptain
10-26-2010, 04:15 PM
The FAQ is for offset the difference between hand history time and local time. In my case they are identical but HMM doesn't "take" it.

Thanks

morny
10-26-2010, 08:01 PM
Can you explain more details or possibly post a screenshot, so your saying the hand history time in HM is correct i.e the same time as your local time but im not sure what you mean by its not taking it?

william_blak
10-27-2010, 06:19 AM
Hi,

I got the exact same problem : the times are correct in my hand history file (meaning, if i play a hand at 11 am today, it's written 11 am CET in the .txt file), but in the report (within Holdem Manager), the hand is displayed as having been played at 6:00 am.

What should I do ?

Regards

EDIT : i guess i've found the issue, and I guess it's a bug : in the txt file, it's written :
PokerStars Game #51739132416: Omaha Pot Limit (€0.05/€0.10 EUR) - 2010/10/27 11:49:55 CET [2010/10/27 5:49:55 ET]

My local time is 11:49 CET, but Holdem Manager takes the 5:49 ET into account.

The format of the .txt file hasn't changed since yesterday, I have not changed any parameters within Pokerstars, the only thing I did was to update my Holdem Manager to Omaha Manager. Hence, I use your updated software, which appears to have a bug here.

Before the update the time in the report were good.

MyCaptain
10-27-2010, 08:49 AM
William_blak explained it better than me and as he said there is two hours in our HH, unfortunately HMM take the bad one (with just a little hour of time lag). But unlike William, I don't know why.


http://images4.hiboox.com/images/4310/82ef38cb9a97223aea8b039140c93548.jpg

morny
10-28-2010, 02:38 AM
Thanks for the screenshot and extra information, very helpful. Now i just need one more screenshot to narrow things down, please go to Options > Settings > Adjust Site Import Times and post a screenshot of that

MyCaptain
10-28-2010, 05:09 AM
http://images4.hiboox.com/images/4310/8ea8db7d78915c194da79ffdbff2f68c.jpg

morny
10-29-2010, 12:21 AM
This is quite strange, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

support@holdemmanager.com

william_blak
10-30-2010, 09:36 AM
Kindda complicated for me to arrange for that. But if it can help, I am playing on Pokerstars.fr.

yonchev
11-04-2010, 12:04 PM
William_blak explained it better than me and as he said there is two hours in our HH, unfortunately HMM take the bad one (with just a little hour of time lag). But unlike William, I don't know why.


http://images4.hiboox.com/images/4310/82ef38cb9a97223aea8b039140c93548.jpg

I got the same problem

MyCaptain
11-04-2010, 01:13 PM
The only way to resolve that is to add hours in the options...

MyCaptain
11-17-2010, 12:21 PM
Hi !

I come back to you cause I found hours are not good in the replayer even after add an offset in the options.

Can you help me or it's a bug ?

Thank you !

Version 1.11.05a


PS: I'm a customer now :D

netsrak
11-18-2010, 03:49 AM
Please post a screenshot of the hand in the hands view showing the time and the hand in the replayer.

What do you have configured in the adjust site import times for your pokersite and for "Set day starts at"?

MyCaptain
11-18-2010, 06:32 AM
http://images4.hiboox.com/images/4610/b4b2d60aa7c05649baf445a3915f6c34.jpg

Thanks

netsrak
11-18-2010, 09:46 AM
I tried to reproduce this with 1.11.05b and FTP hands but for me the hand time is the same in replayer and hand view.

Could you please update to 1.11.05b http://www.holdemmanager.com/Downloads/HmUpdate.exe
and try again?

MyCaptain
11-19-2010, 05:59 AM
I tried to reproduce this with 1.11.05b and FTP hands but for me the hand time is the same in replayer and hand view.

Could you please update to 1.11.05b http://www.holdemmanager.com/Downloads/HmUpdate.exe
and try again?

I updated HMM and played 244 hands but the problem is still there.

Thanks.

netsrak
11-19-2010, 08:47 AM
Ok, then there must be something special with the hands.
Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.