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View Full Version : help needed / advice please



markormerod1970@yahoo.co.
02-08-2013, 06:28 AM
i have spent 2 nights loading this software and it has imported my old stats from ongame but doesnt seem to be picking up my currect games / new alias from 888 / ipoker . i have looked in names selected and the only site which is listed is ongame no other network , please can you help / advise has ive been in and out of most boxes and cant seem to sort out where i am going wrong. when i play on i poker and 888 the hud is listed in the top left hand corner of the game but no stats are listed what soever against any player. any body else had this problem. i have left computer running / played aroud 5 hours on each site so i presumed at some point it should register these games:confused:

fozzy71
02-08-2013, 07:52 PM
Make sure the poker client and hand histories are both is in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure the site(s) are configured to save the save the hands and that HM2 is auto-importing the hands - http://hm2faq.holdemmanager.com/questions/521/Supported+Sites+-+Minimum+PC+Specs#Site Setup Info

Make sure that the Site Time Adjustment is properly configured that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/questions/101/Options+%7B47%7D+Hand+Importing+%7B47%7D+Site+Time +Adjustment

*If that doesn't help, please answer these questions - http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F

Please email the answers, with a link to this thread and your forum name, to hm2support@holdemmanager.com