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Master8
10-22-2010, 05:10 AM
Hi,
I play on Winamax on Cash Game, no problem.
This morning I ve played 4 S&G, but I can't find any result. It's not an import problem I think, the HUD works well. I guess it has something to do with Euros.
Is there something that I miss ?
I use the HM 1 11 05 beta 17
Thank you for your help.

netsrak
10-22-2010, 06:02 AM
Please try with the latest release: http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe

If its still not fixed please zip and mail the original handhistory files (you find them in the hm archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. we will then try to reproduce the problem.

Tim Paine
10-22-2010, 06:45 AM
It's not an import problem I think, the HUD works well. I guess it has something to do with Euros.

Master8
10-22-2010, 08:58 AM
In fact I can't find any hand histories from the S&G :confused:

netsrak
10-22-2010, 12:04 PM
Please check your archive folder (default c:\hmarchive). This folder is organized in subfolders for year\month\day so if you are looking for hands you played yesterday the folder is c:\hmarchive\2010\10\21

Master8
10-22-2010, 05:07 PM
Ok, I ve found the files and sent them.

Master8
10-29-2010, 04:43 AM
Anything new ?

morny
10-29-2010, 08:29 PM
Were still working on this but i dont have an estimate currently

Master8
11-05-2010, 04:45 PM
I ve just played a MTT tournament on winamax. Same result : hud working but no result.
Would it be helpfull to send my HH ?

netsrak
11-06-2010, 07:26 AM
Yes please

Master8
12-23-2010, 06:03 PM
Up ! Anything new ?

morny
12-25-2010, 09:50 PM
I checked your free.fr email account and we havent received anything from that, maybe you used a different email account?

If so most likely one of the support staff have reproduced and sent the report to our developers who will then prioritise the bug and get to it as soon as they can but normally we dont have specific timeframes.

If you did use the same email you have registered with on the forums try uploading the hands to www.yousendit.com and send the link in case there is an issue with the files being rejected by the email servers