PDA

View Full Version : Major importing errors



El Helado
10-15-2010, 01:53 PM
I was playing HU yesterday and I first won like $800 and it was shown on HM. Then a little later i updated my HM-stats and it was -1300$ and I was very confused considering that I couldnt figure out a single opponent that won more then $200 against me. So then I ended the day and wrote down my balances on the different sites and the results reflected my impression. I actually won $600 in that session.

Then today I just played one hour at one site and played one opponent and took his buyin of $130. Yet it said I won 34$ and the balance of that site had increased of 130$ and the rake is 0.5$/hand and we played about 30-50 hands.-

And this is fixed limit 5/10 so its not like they missed 1 single pot. The results-tab is way off. At least on merge.

El Helado
10-15-2010, 05:29 PM
Same thing today btw.

Started today with $1875, i now have 466$ and apparently I have lost $2044 which obviously is about $600 from the actual value.

morny
10-16-2010, 12:18 AM
please email the hands to support@holdemmanager.net and also link to this thread, can you send the hands for that day they were off, a screenshot of what your reports show and well look into this for you

El Helado
10-16-2010, 12:20 AM
please email the hands to support@holdemmanager.net and also link to this thread, can you send the hands for that day they were off, a screenshot of what your reports show and well look into this for you

Hmm, allright but merge has done some new software upgrades etc so im assuming this is not just for me. Ill get it tomorrow.

El Helado
10-18-2010, 11:48 PM
Ive sent the email 1-2 days ago now. Its extremly frustrating since its very off every day. Plz fix

aj6594
10-19-2010, 08:38 PM
Confirmed problem with hh. I also play fl. The amounts are off in the replayer too. Merge is officially jacked !

fabio
10-20-2010, 04:08 AM
Hi,

what skin are you guys on and are you using the Beta of new Merge Software?

aj6594
10-20-2010, 08:59 AM
Carbon
I'm not sure that I imported with the latest version, but I am using the latest beta now.

Where are the original hh stored after they are imported ?

aj6594
10-20-2010, 09:56 AM
Confirmed problems with hh today with latest beta !

fabio
10-20-2010, 10:53 AM
Hi,

just to be sure: Are you referring to the latest HM Beta or Carbon Beta?

aj6594
10-20-2010, 10:55 AM
I was referring to HEM. I'm not sure how to check my version of Carbon. I think I have the latest version of Carbon. I have been playing there for months now and everything has been fine.

LT22
10-21-2010, 11:56 AM
NL HU player, experiencing same problems

amount is always short of what I actually made

I am playing on RPM Poker, I am NOT using the Beta client

I am using HEM 1.11.05 Beta 18

fabio
10-21-2010, 01:10 PM
Hi guys,

the developers are looking into it, thank you all for sending in hands!

aj6594
10-22-2010, 02:16 PM
op was a week ago
can't believe this isnt fixed yet

El Helado
10-25-2010, 06:55 AM
I thought obvious major bugs would be corrected pretty quick (i normally report minor problems etc that I expect to take long time) but this is getting quite bad. My HM-stats are about 800 BBs worse then the actual results on merge just these 2 weeks and I believe my rake-stats are different aswell as there seems to be a big difference now if you compare HM and their own rakecalc.

aj6594
10-25-2010, 05:03 PM
eta ???

morny
10-26-2010, 01:02 AM
Hi,

Sorry for the delay, we originally thought the issues were due to the beta software and weren't aware they were part of the full update which caused a bit of a delay. Anyway its top priority but there are numerous changes they made that are causing issues and well get an update out as soon as possible

aj6594
10-26-2010, 08:57 AM
After you fix HEM...

I want to purge and then reimport the hands that have been jacked.

morny
10-26-2010, 08:37 PM
Yes that will be necessary

El Helado
11-04-2010, 08:52 PM
No ETA yet? Its been over 3 weeks guys since this first was reported and its a MAJOR bug. First time ever I am truly disapointed with HM. Have bought 2 omaha+hm licenses and normally a satisfied customer but now its just waay too long.

aj6594
11-04-2010, 10:02 PM
They said it will be fixed in a the coming days in a different thread.

neveroddoreven
11-08-2010, 07:17 AM
same prob, waitin for the fix..

El Helado
11-08-2010, 09:25 PM
Btw, im also pretty sure that the rake is wrong. I played 377 hands today and we rake a lot in FL but not $376 individually.

morny
11-08-2010, 10:54 PM
yeah it was calculating several things wrong including the rake and also import errors, weve most of the issues fixed now, were doing some internal testing and also a couple of people are testing the internal version, if you would like to test the internal version too email support@holdemmanager.com with the subject: Att Morny Merge Testers, once we confirm via feedback all the bugs are fixed well release an update