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Marats
01-25-2013, 07:35 PM
I havenīt played for a few days but today when I played there was a problem with my hud on partypoker. It appears on some of the tables but not on some. I saw another guy had the same problem in the partythread at twoplustwo.

Do you know anything about this?

augustas
01-26-2013, 08:06 AM
I play everyday on Party about 4-6 MTTs, and time to time, one of the tables has problems with HM2 - I can see the last hand winner information box, and HUD does not exists, except for 2 players (I think one of them is always myself). Even when I execute "Table Finder" - Nothing changes, i.e. I can see lasst hand winners, and 2 random HUDs.
I am always using the latest HM2.
What other information I could provide?

fozzy71
01-26-2013, 09:54 PM
I havenīt played for a few days but today when I played there was a problem with my hud on partypoker. It appears on some of the tables but not on some. I saw another guy had the same problem in the partythread at twoplustwo.

Do you know anything about this?

Please update to the latest version - http://forums.holdemmanager.com/releases/373771-latest-internal-beta-hm1-update.html


If you continue to have problems, please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.



I play everyday on Party about 4-6 MTTs, and time to time, one of the tables has problems with HM2 - I can see the last hand winner information box, and HUD does not exists, except for 2 players (I think one of them is always myself). Even when I execute "Table Finder" - Nothing changes, i.e. I can see lasst hand winners, and 2 random HUDs.
I am always using the latest HM2.
What other information I could provide?

You are posting in an HM1 thread so it might be best if you start a new thread in the HM2 forums, or email the requested information below, if the following suggestions don't solve your problems:

Please update to the latest build via HM2 > Settings > Check For Updates

If you have any problems auto-updating, use this link - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe


1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2) Right click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Repeat Steps 2 and 3 for HudFuncsApp.exe

Do the same for partypoker.exe


If you continue to have problems, please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab
- and a screenshot of the table created by running winspy - WinSpy++ 1.7 | Catch22 (http://www.catch22.net/software/winspy-17)
- how to use winspy - howtousewinspy - fozzy71's library (http://www.screencast.com/t/wLo1BcV7hc8v)

Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name.