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Mäksu
10-13-2010, 10:21 AM
i cant get any HH from everleaf(minted) it says IMPORT ERRORS only, not importing single hand :confused:

i followed all the FAQ steps

morny
10-13-2010, 10:50 PM
Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe and if the problem still persists please email the hands to support@holdemmanager.net and also link to this thread and well look into it

TeUnit
02-15-2011, 04:19 PM
please advise,

t

Patvs
02-16-2011, 01:49 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Did you setup the seating preferences: http://faq.holdemmanager.com/questions/34/PreferredSeating

Your poker client's lobby is set to English?

TeUnit
02-16-2011, 05:54 PM
lobby is in english

running newest version of hem

set seating preferences

running windows 7

user acct control is ok

the hands are importing

all other sites are working for me

did the red square deal again

please advise or team view,

t

Patvs
02-17-2011, 04:07 AM
1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Try the table finder again - http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD]FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

Left-click and drag the red X to that table window

Click OK

TeUnit
02-17-2011, 01:48 PM
can we teamview or something, I am scared that I will delete something and not be able to get it back

i am on pacific standard time and most any time would work for me

thanks,

t

Patvs
02-18-2011, 12:14 AM
Email support@holdemmanager.com to schedule a teamviewer meeting.