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wallstreetpro77
10-12-2010, 09:58 PM
HM can't find my files on Betfair does anyone know how I check to make sure the path and folder is right on the poker platform?

morny
10-13-2010, 12:07 AM
dont think you can change the locations so just follow this Please follow the FAQ guide which shows how to configure your setting with Ongame FAQ - Hold'em Manager Poker Tracking Software :: Ongame - Bwin - Betfair Setup (http://faq.holdemmanager.com/questions/13/Ongame+-+BWIN+Setup) and if the problems persist Please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

wallstreetpro77
10-13-2010, 03:58 PM
Ok I've tried everything right down to deleting and recreating my data base.

My HUD is still not working !

Any suggestions?

morny
10-13-2010, 11:27 PM
Its hard to determine without the answers to those questions, if you answer all those questions we should be able to figure out what the issue is or if we cant figure it out then we might need to do a teamviewer session

wallstreetpro77
10-14-2010, 01:03 PM
Its hard to determine without the answers to those questions, if you answer all those questions we should be able to figure out what the issue is or if we cant figure it out then we might need to do a teamviewer session

I would like to do a teamviewer session please.

I've requested one already but no one has got back to me yet.

Can you arrange that for me

wallstreetpro77
10-15-2010, 02:05 PM
It's been 4 days since I requested a teamviewer session (by email) to fix this issue is there a chance that's going to happen soon.

morny
10-16-2010, 12:25 AM
Sorry for the delay, ive bumped it with the support rep thats handling it