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psl86
10-12-2010, 02:38 PM
I get that error when playing on pokerstars.. Never any problems on fulltilt. I have the 3 .exe files "run as admin" and put them into the firewall list..

Problem signature:
Problem Event Name: APPCRASH
Application Name: HMHud.exe
Application Version: 1.0.0.1
Application Timestamp: 4cae2771
Fault Module Name: HMHud.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 4cae2771
Exception Code: c0000005
Exception Offset: 00001460
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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C:\Windows\system32\en-US\erofflps.txt

Patvs
10-12-2010, 08:06 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe

Run a Windows Update and install every .net framework update

psl86
10-13-2010, 05:58 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe

Run a Windows Update and install every .net framework update

Windows 7 64

No anti-virus

I have added HeM as exception in firewall (all three files HmHud, Holdemmanager and dbsomethingsomething)

Windows updates are running now..

psl86
10-13-2010, 06:37 AM
Tried after the windows updates and I turned my Firewall off and still I get that same error..

Patvs
10-13-2010, 08:02 AM
please reinstall your Microsoft .NET Framework:

1) Run http://rvgsoftware.fileburst.com/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe



Reinstall HoldemManager using the full installer

psl86
10-13-2010, 03:06 PM
Didnt work, still the same.. And again, it is only when I play on stars..

psl86
10-13-2010, 04:13 PM
I attached the config file just in case you need it...

morny
10-14-2010, 01:11 AM
Please see this FAQ

FAQ - Hold'em Manager Poker Tracking Software :: Crashing Problems With The Hud Or Holdem Manager (http://faq.holdemmanager.com/questions/363/Crashing+Problems+With+The+Hud+Or+Holdem+Manager)