View Full Version : about graph and casher of pokerstars

01-16-2013, 08:33 PM
My holdem manager graph says -19 in this month but the casher of pokerstars says that i'm -568... why?
Maybe is because the HM loses some hands in zoom tables? thx you...

i play always on the same pc and with HM always on! thx you

01-16-2013, 10:45 PM
Do you have any filters set that may be excluding hands from your report? Please try clicking the filter drop down on the reports tab and select "clear". Does HM appear to be importing hands, without error, on the import tab while you play?

01-17-2013, 03:01 AM
Well no filters and it seems not import errors... Mmmm

01-17-2013, 05:29 AM
HM shouldn't loose any Zoom hands as long as you have no disconnects.
Can you create a new database and import the hands from this month from c:\hmarchive.

If there still is a difference please contact stars support to send you the hands.