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View Full Version : Hm doesn't import anymore and doesn't show HUD



Marcelmarcel
10-06-2010, 07:02 PM
I already updated to the latest beta version and I already did the following stuff because it was for ongame, but i already also tried some other sites but they are all not working. The table manager recognizes the tables but says there are 0/10 players. and no files gets imported.

1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

I hope you can help me,

Marcel

netsrak
10-07-2010, 04:37 AM
* Please try updating to the latest version 1.11.05 Beta http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn&#039;t Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

Marcelmarcel
10-08-2010, 10:16 AM
I sent an email to hmsupport, but I did not get an answer yet, so I will post it here as well:


I am running windows XP. I have a big problem Hm doesn't import at all, yesterday I played for like 45 minutes without hm working, and I left the importing turned on, after 45 minutes hm started importing the hands that I played in the past 45 minutes and my hud suddenly showed up. It doesn't work at any site, I tried at: ongame, microgaming and everest. Everything worked well before, but just all of a sudden it doesn't work properly anymore. The tablemanager does recognize the tables but it says players 0/10.

Now it doesn't even start to work anymore even after more then an hour....

Hope you can help me.

Marcelmarcel
10-08-2010, 10:19 AM
1. What version of Holdem Manager are you using?

the latest: 1.11.05 beta 18

2. What poker site are you playing on and does the problem occur on more than one site?

everest, microgaming, ongame occurs on all

3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)

NL 6 max

4. Have you clicked on the Start Auto Import button?

Yes

5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

It does

6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.

They do, it all worked before

7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.

It doesn't import

8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)

If I create a new database it doesn't import as well

9. Have you tried the Table Finder and did it work?
FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

I tried, but it doesn't work

10. If you open the hand history files, are they written in English?

Yes

11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

I don't think I can attach it here but I emailed it to support@holdemmanager.com

netsrak
10-08-2010, 12:00 PM
Please make sure that all your configured auto-import folders are empty except current hands. And make sure that your archive folders are not in the same folder structure as the auto-import folders (default is c:\hmarchive).

Especially for Ongame delete the gamehistory.dat file.