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View Full Version : Missing ongame hands



Azalin
10-05-2010, 09:34 AM
I play at poker.gr (ongame network) and it appears that some hands are not imported/missing. I have the latest HEM version 1.11.05 beta 17 and I also use the ongame betpot program. Is there anyway I can locate/retrieve those hands?

wrapitup
10-05-2010, 09:55 AM
I have a similar issue.

More notably, HEM very often fails to pick up my biggest pots won for some reason. I don't know if this problem is limited to Ongame or applies to the multiple sites I play on.

I run beta 15 and Vista. No Handgrabber or betpot.

netsrak
10-06-2010, 05:54 AM
Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.