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patrickmcm
09-27-2010, 04:37 AM
A few days ago my HEM just stopped working for Betfair. It had all been fine for months before this. The hands are no longer being imported. I downloaded the most recent update (which I think was already on), and configured it all again, but without success. HEM still works just fine for all the other sites I am playing on.

Would greatly appreciate some advice on this. Thank you.

patrickmcm
09-27-2010, 11:05 AM
I've just noticed that the hands are importing, but that the HUD is not working.

I only have one HUD configuration and it is set to function on all sites. It works on the other sites I play on.

Any suggestions gratefully received!

Thank you.

netsrak
09-28-2010, 06:12 AM
Betfair is now ongame. Please check our FAQ for the Ongame Setup:
FAQ - Hold'em Manager Poker Tracking Software :: Ongame - Bwin - Betfair Setup (http://faq.holdemmanager.com/questions/13/Ongame+-+Bwin+-+Betfair+Setup)

You need to update to our latest beta http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe and it may be necessary to use the table finder the first time:
FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

patrickmcm
09-28-2010, 01:58 PM
Thanks very much for your response.

1. The hands are being imported. (I know that Betfair is now part of Ongame).

2. The problem is that the HUD is not showing up. It is showing up on all my other sites just fine.

3. I am using the latest beta, the one that you provided in your link.

What do you think?

Thank you.

patrickmcm
09-28-2010, 02:17 PM
Got it sorted thanks!

http://forums.holdemmanager.com/hud-bugs/35087-hud-not-working-betfair-ongame.html