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lazo
09-19-2010, 05:24 AM
Hi,

Iīm trying to test the Holdemmanager (of course trial version) with Windows 7 before buying. Up to now Iīm really disappointed because I thought the testing would be much easier.

I started everything as an administrator like it is mentionde in the FAQs. But the thing is no hands are imported during the game(s)and the HUD doesnīt start.

Another thing is that hands wich were already on my computer are not imported automaticly when I activate Start Auto Import. The HEM detects folders but nothing happens with the hands.

Hands which are on my computer before installing I have to import manually. When the hands are imported manually nothing happens with the hands. I canīt see any players or statistics.

Has anybody some idea? I mean, come on it canīt be delivered a trial version for 15 days and the customer has to install and configure the software for five or ten days. Not everyone is a tech guru. Actualla I donīt know where to look or search for further help.

Thanks in advance for any answer.

a.k.a.Also
09-19-2010, 07:16 AM
Try the first two videos, Holdem Manager Install, and Crash Course.
FAQ - Hold'em Manager Poker Tracking Software :: Holdem Manager Video Library (http://faq.holdemmanager.com/questions/374/Holdem+Manager+Video+Library)
These help??

netsrak
09-19-2010, 07:18 AM
1. Are your hands in english language?

2. If you try the auto-import: is the folder where your old hands are stored configured in the auto-import settings.

3. For the manual import: did you get any errors during the import? Do you have players in your database - displayed by a number behind the players tab name. If you click on the Change button on the top of the reports you see a new window. Enter the first character of your player name - do you get a list of players?

4. Did you check our FAQs for the installation and how to configure the different poker sites?

If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

lazo
09-19-2010, 05:23 PM
Ok HEM works. The folders were unhidden. I watched the wrong video and tried to check the database. I should have watch every video.

Iīm suprised what a cool tool. ;-)

But, if Iīm playing in two windows (two games) what happens with the stats? If I move one stat in one window another one moves in the other window. Is it possible to do some configuration? This behaviour seems strange.

netsrak
09-20-2010, 03:13 AM
Which site?
Normally each table has its own Hud with stats.

Please post a screenshot of your tables.

lazo
09-20-2010, 01:20 PM
Which site?
Normally each table has its own Hud with stats.

Please post a screenshot of your tables.

Pokerstars. For example, my player stats are left in the lower corner of one window and in the other window another player stats which are also located at the left lower corner. When I move my player stats from the left lower corner to the right side lower corner in one window because my seat is at the right side, the different player stats in window2 are moving from the left side to the right side.

Patvs
09-20-2010, 11:26 PM
read: and setup the seating preferences

FAQ - Hold'em Manager Poker Tracking Software :: Setup Preferred Seating For Poker Stars (http://faq.holdemmanager.com/questions/365/Setup+Preferred+Seating+For+Poker+Stars)

And update to: http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe