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Rachelmarie0226
09-13-2010, 03:10 PM
I just downloaded and am using the trial version of HEM. HUD is working on UB/AP but not on stars or FTP for me.

Rachelmarie0226
09-13-2010, 04:06 PM
I already downloaded the Beta version as well.

netsrak
09-14-2010, 05:26 AM
* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

Rachelmarie0226
09-14-2010, 10:38 AM
I am having a hard time finding the holdem manger install direct. I went into windows explorer and spent an hour trying to find that info and could not. All I could find was the HEM setup and the short cut for HEM and when I right clicked either and selected run as admin it just started up the program and it still wouldnt work on stars or ftp. Is it odd that it works on ub/ap but not the other sites? If you can help me find the holdem manager install direct I would appreciate it.

Patvs
09-15-2010, 03:43 AM
watch FAQ - Hold'em Manager Poker Tracking Software :: Holdem Manager Video Library (http://faq.holdemmanager.com/questions/374/HoldemManagerVideoLibrary)

Default install directory is:
C:/Program Files/RVG Software/HoldemManager


Make sure PokerStars/Full Tilt are SAVING the handhistories.
Add that folder as an auto import folder in HoldemManager.

FT/PS lobby must be in English (also saving the handhistories in English)

Update to http://rvgsoftware.fileburst.com/Hm_1.11.05_Beta.exe

Rachelmarie0226
09-15-2010, 11:16 AM
Thank you, I figured it out. The problem was that on FTP and Stars the "save hand histories" option was not checked.