HEM importer is freezing up on me

[viper31573]

http://shup.com/Shup/416352/110812182030holdemmanag.png

http://shup.com/Shup/416355/11081218220windowstaskm.png

[fozzy71]

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Please update to the latest beta - http://forums.holdemmanager.com/releases/35199-1-11-05-beta-13-a.html

Which Operating System, Firewall, and Anti-Virus are you using?

[viper31573]

im using xp,with windows firewall,and avast antivirus

[viper31573]

its also now not even getting to the point you see in the screenshot. now this is all i see. also when i close HEM, HMimport.exe continues to run in the task mgr until i manually shut it,and it runs at a cpu of 50

http://shup.com/Shup/416469/110812222450holdemmanag.png

[viper31573]

i also tried uninstalling and re installing. its still freezing up. my windows set for auto updates,so it should be up to date,however when i tried to manually update ,that just goes on forever as well. i just keep seeing the bar move but nothing happens. I also have run both my antivirus and malwarebyte,with everything coming back clean.

[Patvs]

XP is updated to Service Pack 3?
All .net framework updates for it installed when you run a windows update?
Can you add hmhud.exe, hmimport.exe and holdemmanager.exe to Windows Firewall exceptions list

[viper31573]

yes im running service pack 3.

im running .netframework 4

and i shut my firewall completely and that still hasnt fixed the problem. It has worked fine for me since day 1. this is the 1st time ive had this problem. it worked up until yesterday,it was even working fine all during the mini ftops tourney i was playing. it just started happening out of nowhere

[viper31573]

i even tried a system restore and then undid the restore,and neither worked

[fozzy71]

What version of postgresql? How old/big is the database? Do you perform regular maintenance/optimization?


*Try creating a new UTF DB - FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands (http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands)
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling on a new PC - Backup Tips (http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips)


If it still won't work, I would probably try reinstalling postgresql.

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://rvgsoftware.fileburst.com/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator

net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - http://rvgsoftware.fileburst.com/Postgres_8.3.9-v1.0.7.exe

[viper31573]

im not sure of the version of postgresql. as for the database. it shouldnt be that big. i formatted my hard drive and set computer back to factory settings in june an dlost all HHs i had prior to that. ill try the rest of what you suggested and get back to you.

[viper31573]

the version of postgresql is 8.4

[viper31573]

nothing has worked thus far. when i removed postgresql and re installed it, it deleted both the old and new databases. so now im importing 1100 files again from hmarchive,but ims till where i was last nite,with auto import freezing up and unable to use my hud

[viper31573]

907 files in and it froze up again while manually importing. only had 245 more to go

[netsrak]

Your computer seems to have hardware or system software problems.

You should try to run a chkdsk, a hardware diagnostic and you should think about a new windows installation

[viper31573]

will setting my computer back to factory settings achieve the same thing as a fresh windows install or do i need to go and buy a new windows cd?

[netsrak]

I don't about factory settings and why can't you reinstall your current windows?

I suggest this steps:
1. chkdsk
2. run a diagnostics tool like Sandra
3. Reinstall windows if everything is ok in 1. and 2.

[viper31573]

ok,i installed a new copy of windows,with all the updates it took over 5 hrs and i lost my whole database because for some reason it wouldnt let me copy the backup file to a dvd,but my HEM is now working,thanks for the help.

[viper31573]

ok,installing the new copy of windows worked for 5 days,then yesterday it started all over again. i obv cant keep installing windows every 5 days,as it takes at least 5 hrs. where else can we go with this?

[Patvs]

When you reinstalled Windows, did you reformat the harddisk?

read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html

[viper31573]

no,i guess ill try it again. i actually dont mind the 5 hrs if it works. ill try again and format the hard drive this time

[viper31573]

amazingly i never really think to do a defrag. im trying that as well