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Craigerson
09-11-2010, 04:03 PM
I just recently reformatted my computer and downgraded from Vista to XP

Now my computer will not allow me to register my CD Key for holdem manager. Any idea how I could fix this?

License Failure Details
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9/11/2010 8:02:39 PM
cw
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A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (xxxxxxxxxxxxx)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Could not perform validation request: VALIDATE.

Stopped looking for additional licenses.

System Info
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Timestamp: 2010-09-11T20:02:39 / 2010-09-11T13:02:39
Entry Assembly: HoldemManager, Version=1.11.4.2602, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3082
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: WF361-AT02X-LLLQ9-Y2U21-1TVDU

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.4.2602 / 1.11.4.2602 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

podwi0k7 *
3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

Patvs
09-12-2010, 12:18 AM
You have Small Stakes Holdem right, and never upgraded to Professional?

read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

Please update to the latest beta - http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe

Craigerson
09-12-2010, 07:52 PM
i had small stakes and then upgraded to the full version

fozzy71
09-12-2010, 09:26 PM
The small stakes is likely stuck in there or you used the small stakes code instead.


Could not validate license "Small Stakes Edition (xxxxxxxxxxxxx)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Could not perform validation request: VALIDATE.

That means the code being used is invalid. Please email us the details of your old and new codes. We will likely need to temporarily enable the old code so you can register it, clear it, and then enter the proper code. Please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder, with a link to this thread, to support@holdemmanager.com. Make sure you tell us the old and new codes you were given/using.

Patvs
09-12-2010, 11:54 PM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://www.holdemmanager.com/downloads/images/hidden.jpg


2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)



These are hidden SYSTEM files. (not just regular hidden files)



Also please try this:

1. Update to http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file



Then enter your NEW serial