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vaskonv
09-11-2010, 02:34 PM
Hello from yesterday I have problem with HM.
When I try to run is giving me unregistered software.I have HM for over a year and has been no problems.
When i try to register is giving me license cant be found.
Any help will be appreciated.

Eugenethebest
09-11-2010, 03:15 PM
I have the same problem. I updated to new version and re-installed with no success. This happened all of a sudden. Everything was working fine yesterday.

vaskonv
09-11-2010, 03:33 PM
I have the same problem. I updated to new version and re-installed with no success. This happened all of a sudden. Everything was working fine yesterday.
same to me I hope they can help as

Patvs
09-12-2010, 12:17 AM
Please update to the latest beta - http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe




read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

Eugenethebest
09-12-2010, 12:55 AM
Tried updating but got an error... says "Windows cannot access the specific device, path, or file. You may not have the appropriate permissions to acess the item."

Eugenethebest
09-12-2010, 12:56 AM
Here is the screen shot.

Patvs
09-12-2010, 01:26 AM
For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Or turn off user account completely and reboot (preferred)

Eugenethebest
09-12-2010, 01:45 AM
user account is turned off but I am getting the same error. It was turned off before.

Eugenethebest
09-12-2010, 02:45 AM
License Failure Details
--------------------------------------------------
9/12/2010 6:44:19 AM
cq
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not activate license at server.
Unable to connect to the remote server

System Info
--------------------------------------------------

Timestamp: 2010-09-12T06:44:19 / 2010-09-12T00:44:19
Entry Assembly: HoldemManager, Version=1.10.0.5, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows Vista 32-bit Service Pack 2 [6.0 Build 6002]
OS Version: 6.0.6002.131072
CLR Version: 2.0.50727.4206
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Cyrillic (Windows)
IIS Available: True
Machine Code: 2VEA1-3SJ4L-8STW9-K3G3U-UDV3S-2KFMX

Assemblies
--------------------------------------------------

_w3wffwz *
3.2.2000.0 / 2.0 R 4205 (VistaSP2GDR 050727-4200) for .NET 2.0 (VistaSP2GDR 050727-4200)


Accessibility *
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.10.0.5 / 1.10.0.5 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4206 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4205 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 4205 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

Eugenethebest
09-12-2010, 02:46 AM
I bought HEM professional.

netsrak
09-12-2010, 06:02 AM
Are you sitting behind a proxy or something like that?

HM is using the same internet settings as Microsoft Internet Explorer. So you need to configure Internet explorer to have access to the internet.

FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager)

Eugenethebest
09-12-2010, 12:26 PM
Thank you, everything is back to normal!!

BooG690
09-24-2010, 01:05 PM
I would like to bump this as I'm having some trouble licensing software on my new laptop. I mistakenly put in an old license code but I cannot get to any screen to correct my mistake.

Can any HEM admin reset my information on that end? I already emailed support.

Patvs
09-24-2010, 03:47 PM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)


Also please try this:


2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file


Then you can reenter your serial

Slirk
10-09-2010, 09:05 AM
HI,

I downloaded the Beta and i still have " validating... Unregisterd software " on the window when i launch HM

Patvs
10-09-2010, 11:42 AM
read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

Does HM still launch?