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SpaceBat9
09-10-2010, 03:56 AM
I have a netbook and have put HEM on it as my 2nd PC.

When I try to register, I can't login to the registration page. I asked for a password reset but that fails.

I checked related threads here, and as a result sent a mail to support explaining the problem. I got a mail back telling me to create a new account on the registration page. Which I did.

When I try to put my serial number on the account it tells me I can't because it belongs to another account .....

Really I just want a password reset for the registration page. I have mailed support back (over a week ago) to explain why their suggestion won't work, and have got no reply. The HEM on my netbook thinks it is a trial version and is going to expire in 2 days.

How do I fix this ?

netsrak
09-10-2010, 07:47 AM
I only see one mail from you in our support system.
Can you please forwardyour original mail to support and add your key or send me a pm?

We need your key to reset it.