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Kane
09-10-2010, 01:43 AM
Today I restarted my computer after updating my antivirus and now i can't get my HUD to work. I turned my antivirus off and it still won't work. I usually play Rush cash games but also play on stars. I updated HEM to Beta 11. Scrape method is DMW. Please help!

Patvs
09-10-2010, 02:51 AM
Does TableManager open when you start the auto import?

Please update to the latest beta - http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe beta 12

Kane
09-10-2010, 03:04 AM
yes it does. And when i start to play it shows the tables i'm on but the stats don't show up on the table manager when playing rush. I haven't tried it with other types of games.

netsrak
09-10-2010, 03:52 AM
Is your FTP client completely in english language?

Are you using the latest Beta?

Is site options->FTP -> ocr disabled?

Are you running the ftp client as administrator?

Please try to open the rush table before starting the auto-import.

Please post screenshots of a table and the table manager

Kane
09-10-2010, 04:29 AM
Is your FTP client completely in english language?

Are you using the latest Beta? Yes

Is site options->FTP -> ocr disabled? Yes

Are you running the ftp client as administrator? Yes

Please try to open the rush table before starting the auto-import. Tried it...still doesn't work

Please post screenshots of a table and the table manager

see attached

netsrak
09-10-2010, 08:30 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

fozzy71
09-12-2010, 10:22 PM
To : support@holdemmanager.net
Subject : RE: [Request ID :##181486##] : remote support session

Windows 7, Comodo Firewall, and AVAST antivirus.

http://forumserver.twoplustwo.com/showpost.php?p=21445463&postcount=20142