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Bordito
12-08-2012, 12:42 PM
Hi,
Im currently running Holdem Manager 1 on Windows 8 and from time to time the program just stops auto-importing while im playing or doesnt even start importing when my session begins. Ive read the Windows 8 guide, but didnt really find any help in there. Can u help me?

Thanks for your help.

Kind Regards,


Bordito.

Patvs
12-08-2012, 11:16 PM
On which site are you playing?
What type of games?



Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_21Nov12.exe

Bordito
12-09-2012, 10:11 AM
Im playing 6max NL Ring games on Partypoker. Currently running the 1.12.10b version, will test the update. Btw where do I get those updates? Because I checked the download section several times for updates but didnt find any there.

Bordito
12-09-2012, 02:37 PM
just tested it and the problem still remains

Patvs
12-09-2012, 11:03 PM
We post the updates in the Releases subforum.
The latest build doesn't have specific fixes for PartyPoker though, mostly Zoom/Rush fixes for PokerStars and Full Tilt.


Which Firewall, and Anti-Virus are you using?

Did you disable User Account Control?: Windows 8: Turn Off User Account Control (http://www.groovypost.com/howto/windows-8-turn-off-user-account-control/)

Bordito
12-11-2012, 04:08 PM
Hey,

I did disable User Account control, but unfortunately it didnt help. Im using Norton Antivirus and as far as I know I dont have a firewall except the one that probably is in my router(Telekom WLan Router).

Patvs
12-11-2012, 09:45 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

Bordito
12-12-2012, 05:19 AM
Ok, thanks a lot so far for your help.