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bignibbs
09-04-2010, 03:06 PM
All of a sudden my holdem manager went screwy on me. When I open it up it says " An error occured while reading the config/holdemmanager.config file: Root element is missing. Holdem manager will now back up the old config file and create a new one for you. I click ok and then it says " Unhandled exception has occured in your application. If you click Continue, the application will ignore this error and attempt to continue. I clikc continue and then it says validating but nothing ends up loading. Please help

fozzy71
09-04-2010, 09:26 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe


If you still get that same error, try this:

1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.



If none of that helps, I would suggest a clean reinstall:

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+)

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall software, remove programs, solve uninstall problems (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

bignibbs
09-07-2010, 05:43 PM
Can I get one of the support members to help me with team viewer to try and fix this problem. The instructions you are giving are rather confusing.

netsrak
09-08-2010, 04:21 AM
In short words:<br />
<br />
1. delete the file c:\program files(X86)\rvg software\holdemmanager\config\holdemmanager.config<br />
2. restart HM and check your settings.<br />
<br />
If you can't figure it out please schedule a remote support session with our support. Email <a href="mailto:support@holdemmanager.net">support@holdemmanager.net</a>, with a link to this thread and your forum name, so we can setup a <a href="http://www.holdemmanager.net/teamviewer" target="_blank">Teamviewer</a> session.