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geomadder
12-07-2012, 12:12 PM
I'm having a player at the tables,when i'm playing with the hands are not imported.The HUD is acting like he is not there.His stats are like Vpip 4/Pfr 2/3B 0; 500h;but he 3b like a maniac.First i thought it was the Hud[HEM1]but at Table Scanner he appears with 0hands;0Vpip/0PFR.Any ideas?

Patvs
12-07-2012, 11:44 PM
On which site? Does he have an unusual character/symbol in his name: *_?

Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_21Nov12.exe

geomadder
12-17-2012, 02:27 PM
PARTY POKER;no.I've updated,but the same is happening.The HUD shows the hands are imported,but shows everything at 0.When i sit at the tables he is ,it shows the DEFAULT hud,not the one i'm using. Anyway i'm avoiding the tables with this guy,i just wanted to know if it's from HH or the site.

fozzy71
12-18-2012, 01:04 AM
Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

geomadder
01-22-2013, 01:45 PM
ok, now i use HM2 and the same story with this guy.is he a bot?there is something that can interfere with Hm2?I mean he raised in front of me,and the HM didn't record it.There is something weird,and i'am not saying that is the Hm2,but the same guy with Hm1 and Hm2.What can i say?Did you here about this before?Thank you!

fozzy71
01-22-2013, 01:49 PM
ok, now i use HM2 and the same story with this guy.is he a bot?there is something that can interfere with Hm2?I mean he raised in front of me,and the HM didn't record it.There is something weird,and i'am not saying that is the Hm2,but the same guy with Hm1 and Hm2.What can i say?Did you here about this before?Thank you!

It is likely related to special characters in his screen name. We need you to send us some screen shots or a video along with some sample hands.

Please reproduce the problem and attach a short video using Jing, screenshot and screencast software from TechSmith (http://www.techsmith.com/jing.html) or Screencast-O-Matic - Free online screen recorder for instant screen capture video sharing. (http://www.screencast-o-matic.com/)

If the video is too big for email you can share it via screencast and send us a link to watch it.

If you don't want to send a video please reproduce the problem and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\DD\MM.