Some player notes disappearing completely!?

[WhatAStupidQuestion]

I have noticed a couple of players notes have completely disappeared in game. They are players whom I have a lot of hands on, but maybe I only notice these guys because I play a lot of hands with them. There could be many more.

This may or may not be permanent. I am gathering names of the players who have notes disappear and rechecking after new start up.

I have yet to check notes within the replayer.

[Patvs]

Update to 7651: http://forums.holdemmanager.com/hm2-releases/358141-2-0-0-7651-beta-release-feedback-thread-2nd-december.html


Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

[WhatAStupidQuestion]

Update to 7651: http://forums.holdemmanager.com/hm2-releases/358141-2-0-0-7651-beta-release-feedback-thread-2nd-december.html


Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

I disabled UAC a long long time ago including all the registry editor stuff. As far as I can tell it is still disabled (never notify).

I am using the latest 7651 beta. In fact the problem started occurring around the point of the beta update reminder.
Initially on the earlier version and now on this version. It makes no sense to me why this would happen given they seem like separate installed entities, but maybe from this knowledge you can gauge why. Maybe its been happening from the earlier version but I only just noticed now because it has happened to guys I play a lot with.

[udbrky]

If you can reproduce the steps with a small sample database - maybe import a day's worth of hands, make some dummy notes, and see if this happens, backup the DB and send it to us, it could help test it. It's hard to say without reproducing it.

Please make sure the permissions and security settings on your computer are not preventing the note updating:

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- holdemmanager.exe
- hudfuncapps.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus.

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*, as well as c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager


* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.