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atton
12-04-2012, 05:21 PM
Hello,

I have the latest update of hm2 altough it is doesnt work.

I tried all of the releases betas and normal stuffs but it just doesnt work. Morover I'd formated my windows 7 then reinstalled it. But it just doesn't work.

So the problem:
when sit in to rush tables for example 4 tables, my hud pops out only in 1st table and then not changing(I mean I play in the first hand in that table with A B C D and E and then when it sits me to another table with S W X Y Z- I see ABCDE players). In the other tables hud doesnt even pop out.


It is with any release and operation system

Please help it"s driving me nuts!

Sorry for the bad english.

Regards,
Atton

DogNamedBluff
12-04-2012, 07:29 PM
1) Please give HoldemManager and Full Tilt Administrator rights -

a) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
b) Right click the HoldemManager.exe and choose "Properties".
c) Go to the Compatibility Tab and select "Run this program as an Administrator".
d) Repeat Steps b and c for HudFuncsApp.exe
e) Repeat Steps b and c for \Full Tilt Poker\FullTiltPoker.exe

2) Make sure the FTP Lobby > Languages > Language Options are set to English.

3) If you change the settings in the full tilt timezones and then use HM2s auto detect it will cause problems. Since FTP has a timezone setting there is no reason to use an offset in HM2. This feature is there from before they introduced the timezone feature to FTP. So just set it to 0 in HM2 > Hand Importing > Site Time Adjustments and set your correct timezone in FTP.

4) If you still have problems, please try the following:

a) Export any custom HUD configs.
b) Open the HM2 > HUD Options > Displayed Stats menu > Click 'Reset' > [x] All Configs > OK
c) Manually reset your HUD Options > Seating Preferences > for your site/seats

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again.

6) If none of those steps solve your problems:

a) Please reproduce the problem and email your log.txt file - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F
b) Please answer these questions - [http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F
c) Please email the answers and your config/log files, with a link to this thread and your forum name, to hm2support@holdemmanager.com
d) Please zip and attach the C:\Users\UserName\AppData\Roaming\HEM Data folder