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brett701
09-02-2010, 02:25 AM
the winnings of my opponents are incorrect. it seems they are backwards almost. if i win 50 it shows them winning 50(im speaking of when you have it double clicked on red to show current table winnings).


Also, on a smaller note which is my fault i think i changed an option but cant find out where it is. i cant see my personal hud anymore.

Thanks for your help.

netsrak
09-02-2010, 03:59 AM
Which HM Version?
Which Site?
Which gametype?

Can you post some screenshots please?

For the hero hud: player preferences -> your active Hud configuration -> Appearance -> Disable Hero in Hud should be unchecked.
Hero must be defined under Hud options -> setup hero names.

brett701
09-02-2010, 04:18 AM
This is on absolute poker i have the most recent version 1.11.04. i can't post screenshots bc/ ive passed my deposit max. this sucks i know. sorry. however, im certain of this because its been doing it for about 2 days and ive restart many times and played many hands.


Which HM Version?
Which Site?
Which gametype?

Can you post some screenshots please?

For the hero hud: player preferences -> your active Hud configuration -> Appearance -> Disable Hero in Hud should be unchecked.
Hero must be defined under Hud options -> setup hero names.

netsrak
09-02-2010, 08:48 AM
Please update to our latest Beta: http://forums.holdemmanager.com/releases/35199-1-11-05-beta-10-a.html
and try again.

brett701
09-12-2010, 03:31 AM
Please update to our latest Beta: http://forums.holdemmanager.com/releases/35199-1-11-05-beta-10-a.html
and try again.



ive updated to newer beta ive also tried a new database. nothings working... im so frustrated.

Patvs
09-12-2010, 04:05 AM
Reimport the hands into an empty new, 1.11.05 beta 12+ database.

Which Operating System, Firewall, and Anti-Virus are you using?


For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Email us one of the handhistories of a hand which shows completely the wrong winnings with a link to this thread.

brett701
09-12-2010, 11:52 AM
Please update to our latest Beta: http://forums.holdemmanager.com/releases/35199-1-11-05-beta-10-a.html
and try again.

ok so ive uninstalled and then installed holdem manager and it seemed to be working in the beginning and now its not owrking..


and a couple minutes later i lost QQ TO KK PRE and it increased both of our winnings.

netsrak
09-12-2010, 12:37 PM
We need more details about your installation. Please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

berserkin
09-13-2010, 06:36 AM
It seems my HEM is bugged as it doesn't show me the correct data from my sessions. The Sessions/Reports/Graphs are somehow bugged as they always show me that I'm losing. Even if I made a winning session it's like -$37 on 20NL when I'm +$25 for example. I'm playing mostly on Euro tables, is it possible that HEM is somehow "confused" calculating Euro data into Dollar data? I could show some screenshots. At the moment I'm playing 10NL on version 1.11.04. Also the problem was there before i updated to version 1.11.04.

Thanks in advance
Best regards, berserkin

netsrak
09-14-2010, 04:31 AM
If you play € tables you need to use diffferent columns for your winnings:
FAQ - Hold'em Manager Poker Tracking Software :: Multi Currency (http://faq.holdemmanager.com/questions/369/Multi+Currency)

berserkin
09-14-2010, 06:20 AM
Thanks, but... it didn't work. It says "Completed. 0 hands processed (0 fixed)". The HEM always shows that the session is a loosing one, regardless of currency.:confused:

netsrak
09-14-2010, 10:00 AM
* Please try updating to the latest version 1.11.05 Beta http://rvgsoftware.fileburst.com/Hm_1.11.05_Beta.exe

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

berserkin
09-17-2010, 02:19 PM
I updated the program, the problem still persists. Shall i delete my hands and start over again?

Patvs
09-18-2010, 07:26 AM
Update to http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe

Create a NEW empty database and reimport your original handhistories

brett701
09-21-2010, 04:56 PM
i have thew newst update as far as i know . i have 1.11.05 beta 13.

on my HUD it is showing that i am never losing. if my opponent wins 800 it will show that i win 800. Im playing HU btw. ive created a new database but that didnt help. however i might have done that incorrect because all my hand histories were still there.

1 odd thing that might help connect the dots is when i went to current import folders.

I cannot Find app data. I'm assuming its invisible or something and wanted to know if that affects it. this is very frustrating. hopefulyl someone can help.

netsrak
09-22-2010, 05:14 AM
We need more details about your installation. Please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

Please post the answers and attach the file config\holdemmanager.config as explained in the FAQ. We can't help you without knowing more details.