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varnco
09-01-2010, 06:11 PM
I had purchased holdem manager, but it was a stolen copy.

I have purchased a new copy, but it keeps looking at the old (stolen) serial number. How do I change the serial number?

I emailed support a few days ago, and heard nothing... which is surprising, as they've been very responsive to the stolen software issue.

Any help is appreciated.

Thanks!

Patvs
09-02-2010, 12:34 AM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


These are hidden SYSTEM files. (not just regular hidden files)


Also please try this:

1. Update to http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file




This will enable you to enter the new serial

kinder
09-02-2010, 08:00 AM
I forget my password of holdem manager.. I forget my email where i had saved the password of HM .. I paid to get the registered log time ago (something aproximatily 80 $ with card) and can you give me other password?
My name is Antohi Andrei Ionut

netsrak
09-02-2010, 08:44 AM
Please contact sales@holdemmanager.com with your purchase details (like name and mail address)

varnco
09-02-2010, 02:31 PM
Thanks.. worked like a charm!