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View Full Version : My hud on zoom poker gives me stats of players not present on the table



Maximar77
12-02-2012, 07:08 AM
Practically on Pokerstars' Zoom Poker Tables, after a long period of good functioning, the HEM1 HUD started to make me visualize stats of players not present on my tables. I'm currently playing on 4 tables NL 2 Zoom Poker, and I can't see the real stats of my opponents, at the contrary I read stats of other players that are not on the table.
Please, can you help me?
Thanks.

Maximar77
12-02-2012, 07:52 AM
I have got hem1

Patvs
12-02-2012, 07:57 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_21Nov12.exe


Read: http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables and go over all the steps

Maximar77
12-04-2012, 07:54 AM
unfortunately I have HEM1...

srversus
12-04-2012, 12:04 PM
I have the same problem, probably the issue was produced by the last update of the software of pokerstars.

This update: Hold'Em Manager Poker Software - Poker Tracking and Analysis Software (http://www.holdemmanager.com/Downloa...11_21Nov12.exe) doesn't solved the issue, please work for give us one solution, i'm so unhappy with your program

Patvs
12-05-2012, 12:01 AM
Go over the FAQ. The same steps are required for HM1. http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables

Alternative solution is to downgrade to 1.12.02: http://faq.holdemmanager.com/questions/426/DownloadLinksForPastBuilds

srversus
12-05-2012, 10:16 AM
Go over the FAQ. The same steps are required for HM1. http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables

Alternative solution is to downgrade to 1.12.02: http://faq.holdemmanager.com/questions/426/DownloadLinksForPastBuilds


The alternativo solution dont work.

I made all the steps of "http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Star s+Zoom+Tables" and don't work :@@@@@@@

srversus
12-05-2012, 10:19 AM
Don't work any of the solutions.

Maximar77
12-05-2012, 04:14 PM
And if it wasn't enough, after the downgrade my HEM1 doesn't recognize Zoom Poker anymore!!!

Patvs
12-06-2012, 12:51 AM
For ZOOM, stay on the latest build.
For RUSH downgrade.
If you play BOTH there is no solution yet, other than to wait for the next HM1 update.

Maximar77
12-06-2012, 03:18 AM
I had specified that my problem was with Zoom. And if I come back to the latest update, the problem remains; I can't even find the higher stakes no more pushing the "filter" button (higher than 0.1/0.25).

Patvs
12-06-2012, 03:22 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.