HUD doesnt work for Rush SnGs

[andousek]

Hey, I play Rush SnGs and my HUD doesnt show at all.
I had to reinstall my computer about a week ago, before that it was working great.
I have windows XP with Service pack 3, netframework, latest version of HEM...
The importer works, hands are importing, I can see the number of hands played in the table manager, but HUD is just not there.
I tried to play some hands on regular cash game and there was no problem.

Thanks for any ideas

[Patvs]

Update to http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe

hud options--> site options--> full tilt--> turn off OCR

[andousek]

thanks, i tried that but it didnt help.
so i guess i could try to install all the older versions and try each if it helps?

[fozzy71]

Please reproduce the problem and post a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder. and the C:\Users\Username\AppData\Roaming\HEM Data folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the '\hem data' folder. Please Zip these folders and email it, with a link to this thread, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

[andousek]

did the screenshots, thanks.

[netsrak]

I see no faults in your configuration from your screenshots.
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.