a timeout has occured

[Greg29]

Hi, I cannot open my HEM, I get this message:

(see attachment)

what should i do?
Thank you

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - update to http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall, even if it is off.

read: FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL (http://faq.holdemmanager.com/questions/91/Can%27tConnect%7B47%7DFailedToStartPostgreSQL)

read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html