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cookie
08-24-2010, 03:43 AM
Hey.

I had a poker site send me all my hands from a couple of years.

I loaded them in HEM (about 150000 hands). But the graph is going straight downhill.

http://imageshack.dk/imagesfree/IKv35348.jpg

In the end is the hands I already had in the DB. I know that Im up a lot for the period, and there is no way Im down 900000.

Do I send some hands/all the hands somewhere?

netsrak
08-24-2010, 11:01 AM
Which HM version?
Which pokersite?
Which gametype?
In which format are the handhistories?
Are they in english language?

cookie
08-25-2010, 03:39 AM
Which HM version?
Which pokersite?
Which gametype?
In which format are the handhistories?
Are they in english language?

1.11.05 Beta 5
Partypoker
NL cash
.txt
english

netsrak
08-25-2010, 05:41 AM
Please zip and mail the original handhistory files together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.

cookie
08-26-2010, 04:59 AM
Ive emailed the hhs with yousendit.com since its about 130 MB.

cookie
08-30-2010, 04:21 AM
Did you receive the hand histories?

netsrak
08-30-2010, 08:28 AM
Yes, i see your mail in our support system but no one has checked it over the weekend.

cookie
09-01-2010, 05:14 AM
Have anyone gotten around to check into my issue?

netsrak
09-01-2010, 08:53 AM
Please reply to your mail to get in contact with my support colleague. I think Fozzy was looking at your request.

fozzy71
09-02-2010, 06:25 PM
I replied on August 30th.


The results are much better than the ones you posted, but some errors still exist.

I will forward it to the support manager to be assigned a priority and given to a programmer.

I just noticed I hit Reply and it got sent to the yousendit address. I will forward the email again now.

cookie
09-15-2010, 08:43 AM
Any updates on this?

fozzy71
09-16-2010, 12:12 PM
It has been assigned a priority and given to a programmer. We have a large backlog of these types of issues so it may be some weeks before you see a solution released.