PDA

View Full Version : Import problem



AGPOKER
11-21-2012, 06:02 PM
Hi

I have HM1 versrion 1.12.11Internal, im playing SnG MTT in stars, and when i am eliminated and immediately Stars close the table the HM didnt import that hand, this happen since i have this version.

TY

Patvs
11-22-2012, 12:35 AM
Are you also saving and importing the summaries?
Read the tournament summary section @ http://faq.holdemmanager.com/questions/6/PokerStarsSetup


You cannot immediately close a table, or it's possible the last hand and/or the summary file aren't updated with the last/final info.
In PokerStars--> options--> advanced multitable options--> tournaments--> turn off auto close tournaments

AGPOKER
11-24-2012, 12:00 PM
Yes, im importing the summaries, and dont close the table inmmediately.... the hand is in the HMArchive, but the HM not import the hand and the trny appear like not finished

Patvs
11-24-2012, 07:53 PM
Email us the handhistory file + matching summary file of such a game.

It the summary file shows 'tournament is still in progress':
For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installati on directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)
Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

Which Operating System, Firewall, and Anti-Virus are you using?