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View Full Version : HEM1 not recording results on Stars since re-install



jptpoker
11-21-2012, 02:40 AM
Ok I ran a program "super anti-spyware" and it found some trojans in my postgreSQL files or something.

Don't understand what exactly but after I removed the trojans I couldn't start HEM1 cause it couldn't connect to the database.

I blamed the removal of the trojans and reinstalled HEM as well as postgreSQL.

Now however HEM won't track results. It imports and shows hands played alright but not money won/lost.

Could you guys give me any advice to fix this matter?

Screengrab below, tourney results page empty.


http://i.imgur.com/eeq2t.jpg

udbrky
11-21-2012, 04:37 PM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_10Sep2012.exe

Make sure you are saving summaries.

Please save and import your tournament summaries in Stars' Options.

You can request prior summaries from Stars' support.

I would try a new database.

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+November47?+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import++Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

udbrky
11-21-2012, 04:37 PM
Please update to this version:

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_10Sep2012.exe

Make sure you are saving summaries.

Please save and import your tournament summaries in Stars' Options.

You can request prior summaries from Stars' support.

I would try a new database.

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+November47?+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import++Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips