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View Full Version : HEM doesnt find PS or FTP hands



Juhosan
08-18-2010, 09:11 AM
Hello. I have a problem with Pokerstars and FTP. For some reason my HEM doesnt find the hands ive played on either sites. I have no problems with Ipoker or Entraction. When i try to import hands from the folder it says this:

Files Imported: 9 of 9
Hands Imported: 0

I have tryed to ask help from everyone i know who uses HEM but none has known the answer.

netsrak
08-18-2010, 12:51 PM
* Please try updating to the latest version 1.11.04 http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)