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steel88
07-20-2008, 12:12 PM
i just got holdem manager set everything up and hands imported work and now i go to play and my HUD stats r not appearing on players?
could this be because i have the trial version?

morny
07-20-2008, 07:44 PM
No it will work for the trial as long as your not playing play money, please check the FAQ for lots of troubleshooting ideas, theres also detailed setup tutorials and im currently adding new site specific detailed setup guides, theres ones for Prima,Absolute and Ipoker. If the FAQ dosent help you out can you post as much details as possible about what youve tried and what site youve played on etc

steel88
07-20-2008, 09:49 PM
im using ultimatebet. ive read the start guide and it pretty much says HUD will just appear. table manager comes up but there r no details to it. just says 0/2 players and 0pot etc.

MewsicLovr
07-20-2008, 10:09 PM
I had this problem when I first downloaded HM. I think I had to restart HM in order for the HUD to work after configuring it.

steel88
07-20-2008, 10:29 PM
http://i296.photobucket.com/albums/mm166/steel1988/hud.jpg

pokerjoker
07-21-2008, 01:36 AM
I have exact the same problem, already i restart the program but the HUD still not working.

Smore
07-21-2008, 04:44 AM
http://i296.photobucket.com/albums/mm166/steel1988/hud.jpg


update?!

morny
07-21-2008, 08:28 AM
Please Update to the newest version available here. The version you have is old and it wont work until you upgrade: http://www.rvgsoftware.com/hm/hmupdateimport.exe

Then verify the hands are importing successfully:
http://208.109.95.123/faq/?f=129

And try the table finder:
http://208.109.95.123/faq/?f=54

steel88
07-22-2008, 09:36 AM
Please Update to the newest version available here. The version you have is old and it wont work until you upgrade: http://www.rvgsoftware.com/hm/hmupdateimport.exe

Then verify the hands are importing successfully:
http://208.109.95.123/faq/?f=129

And try the table finder:
http://208.109.95.123/faq/?f=54

thanx but the link dosent work?

Mike chops
07-22-2008, 12:49 PM
The HUD needs the UB history window open for each table to grab the hands. You should also make sure "..holdem manager\importing\hem data" is included in the auto-import folders.

pokerjoker
07-23-2008, 02:12 AM
The HUD needs the UB history window open for each table to grab the hands. You should also make sure "..holdem manager\importing\hem data" is included in the auto-import folders.

Can you tell me what i need to do exactly, because i still don't know how i get the HUD working by UB? (by stars it's working now, after downloading HM 1.06.01e).

EDIT: I have the following settings: - Save My Hands Histories are saved in My Documents/My Hand Histories (UB setting)
- (Current Import Folders) C:/Program Files and settings/Acer/My Documents/My Hand Histories + subfolders (+ archive files)
At the table manager 1.6.1e window i get same window as Steel and at window for import i get the following message after import a file (played a hand)
- Imported files 1
- Files Imported: 1 of 1
- Hands Imported: 0
- Duplicate hands: 0
- Import errors: 0

morny
07-23-2008, 09:20 AM
Don’t use Ultimate History.
Go to Options > Configure Auto Import Folders and click on “Add Folder” and add the following folder:
C:\Program Files\RVG Software\holdem manger\importing\hem data and click close.
Then when you launch your UB tables click on the View History button and leave the histories open.
If this still doesn’t work move/delete all the files in C:\Program Files\RVG Software\holdem manger\importing\hem data and try again from step1.

Let me know if you need anymore help

Mike chops
07-23-2008, 09:22 AM
You are trying to import form hands saved to disk by the UB client? I think they only recently started saving them and HEM may not be importing correctly?

You should be able to grab them by opening the history window for each table and adding the auto-import folder I suggested - until we can fix this.

pokerjoker
07-24-2008, 03:05 AM
The hud is working now, thank you for that. But now is only the import not constant, sometimes the import is directly after the hand, but sometimes the import is for example after 21 hands (one table). I don't know of the problem can be that i have a slow internet connection (but constant connection, the UB HH window update after everyhand).
And is it possible to see the mucked hands by UB?

pokerjoker
07-24-2008, 07:34 AM
You are trying to import form hands saved to disk by the UB client? I think they only recently started saving them and HEM may not be importing correctly?


By table opties you have the optie for saving your hands in my documents. but the HUD is not working by putting in the folder where the hands are save, but (some) hands will import into the database (if i am right not all hands/sessions (tables) where imported).

Mike chops
07-24-2008, 01:06 PM
The hud is working now, thank you for that. But now is only the import not constant, sometimes the import is directly after the hand, but sometimes the import is for example after 21 hands (one table). I don't know of the problem can be that i have a slow internet connection (but constant connection, the UB HH window update after everyhand).
And is it possible to see the mucked hands by UB?

If the hands aren't grabbing try closing and re-opening the history window.

The hands saved by UB in my documents will not import.