Hud not work in rush cash game

[theusudaka]

I have read that a lot of ppl have the same problem that i do hud dont works well on rush sometimes it works for some ppl maybe the first hands but then it doesnt work anymore i have done all you say administrtor rigths time setting HH folders everything 3 days with this i am trying to fix and nothing so plz help me

[udbrky]

Please try this version:

http://www.holdemmanager.com/Downloads/7603_Hm2AutoUpdate.exe

*It may not work properly on RODs or other FTP tourneys. We are still working on those issues.

*This is a brand new internal build with limited internal testing at this point. There may be undiscovered bugs in this build so please use with caution and report any bugs you discover so we can get them fixed before official release.


- You need to assign the HUD in site options in HUD Options.

- Please export your HUD's in HUD Options.

See this screenshot for exporting HUD's:

http://www.udbrky.com/hmsupport/exporthuds.PNG

- Then delete the prefs file in the config folder in*
8/7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager


- Import your HUD's again.

- Set your seating preferences to match the site's seating preferences.

If there is none:
set it to "-" for the right HUD and site for each game type/# of players.
Open one table, make sure positions line up.
Click settings on the summary HUD on the table, find the HUD name, click Use for all

* You will need to show hidden and system files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See this screenshot for location in win 7 for the prefs files:

http://www.udbrky.com/hmsupport/prefs.PNG

[theusudaka]

I made all you said and still dont work is funny when i get sit out i can see stats of ppl who were in my table last hand

[DogNamedBluff]

Please follow these instructions if you havent already and if your still having issues contact support to arrange a TV session:

1) Please give HoldemManager and Full Tilt Administrator rights -

a) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
b) Right click the HoldemManager.exe and choose "Properties".
c) Go to the Compatibility Tab and select "Run this program as an Administrator".
d) Repeat Steps b and c for HudFuncsApp.exe
e) Repeat Steps b and c for \Full Tilt Poker\FullTiltPoker.exe

2) Make sure the FTP Lobby > Languages > Language Options are set to English.

3) If you change the settings in the full tilt timezones and then use HM2s auto detect it will cause problems. Since FTP has a timezone setting there is no reason to use an offset in HM2. This feature is there from before they introduced the timezone feature to FTP. So just set it to 0 in HM2 > Hand Importing > Site Time Adjustments and set your correct timezone in FTP.

4) Test the Hud out on a normal table first to verify its working

5) If you have any problems with the HUD on Rush tables try the following:

a) Export any custom HUD configs.
b) Open the HM2 > HUD Options > Displayed Stats menu > Click 'Reset' > [x] All Configs > OK
c) Manually reset your HUD Options > Seating Preferences > for your site/seats

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again.

6) If none of those steps solve your problems:

a) Please reproduce the problem and email your log.txt file - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F
b) Please answer these questions - http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F
c) Please email the answers and your config/log files, with a link to this thread and your forum name, to hm2support@holdemmanager.com
d) Please zip and attach the C:\Users\UserName\AppData\Roaming\HEM Data folder

[theusudaka]

I have done all this like ten times we will have to arrange a sesion

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

[theusudaka]

Which Operating System, Firewall, and Anti-Virus are you using?
I have windows 7, firewall is off, kaspersky doesnt work for rush omaha 6 max tried for holdem and doesnt too in regluar tables and it works fine and in zoom of ps too

[fozzy71]

I have done all this like ten times we will have to arrange a sesion

Did you send the requested files that were asked for in step 6 of the post above yours?


.......

6) If none of those steps solve your problems:

a) Please reproduce the problem and email your log.txt file - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F
b) Please answer these questions - http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F
c) Please email the answers and your config/log files, with a link to this thread and your forum name, to hm2support@holdemmanager.com
d) Please zip and attach the C:\Users\UserName\AppData\Roaming\HEM Data folder


I have windows 7, firewall is off, kaspersky doesnt work for rush omaha 6 max tried for holdem and doesnt too in regluar tables and it works fine and in zoom of ps too

Please send the files, and answer the questions, from 6a - 6d above.

Along with those files/answers:

Please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Please let us know when you are available in GMT time for a teamviewer session - GMT – Greenwich Mean Time (http://www.timeanddate.com/library/abbreviations/timezones/eu/gmt.html)

Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.

Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue