HUD dont work on FTP's rush

[agregatx]

Hi, my hud dont work on rush tables, only in the normal ones. Keeps showing "Waiting for hands".

I've tried several tweaks found on the foruns but nothing seems to help, this afternoon, after trying to fix the bug using table finder, the software crashed and a report was sent. I followed the instructions provided on the reply (below) but the the problem remais the same.


Hello,

1)Please open control panel.

2) Open Region-Language

3) Change your region to English (United States)

After these next steps, you can set it back to your standard setting.


1) Make sure that you add the download file to the exceptions in your antivirus and firewall and right-click, run as administrator.

2) Please delete everything except for the database, notecaddydefinitions, backups and config folders, caddylayout, CaddySettings, ColorDefinitions and layout, NoteCaddyTags and noteDefinitionsLayout files in: *
7: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

3) uninstall

4) Please update to this version. It will update your database to correct any player names with characters that may cause HUD issues and some stats that were corrected. This may take a while with a large DB, so we recommend doing so when you can leave your computer for a while, like overnight.

http://www.holdemmanager.com/Downloads/7318_HoldemManager2Setup.exe

Then run the updater : http://www.holdemmanager.com/Downloads/7603_Hm2AutoUpdate.exe


5) Please add:
- holdemmanager.exe
- hudfuncapps.exe, postgres.exe, pg_ctl.exe (in postgres\bin)
- hmupdate.exe (available only during an update)

to the list of exceptions in your firewall and antivirus.

6) Please make sure that you are running as an administrator.

You may need to uninstall your AV, install HM2, and reinstall your AV.



If you continue to have problems, please reproduce the problem and attach your log.txt file -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F


* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See this screenshot for location in 7 and the files you want to save:

http://www.udbrky.com/hmsupport/modload.PNG

See this screenshot for location in XP and the files you want to save:

http://www.udbrky.com/hmsupport/modload_xp.gif



We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

Regards,

Yavor

[DogNamedBluff]

Please read this thread: http://forums.holdemmanager.com/hm2-releases/351081-full-tilt-poker-early-beta-release-sng-tourney-players.html

If this is for tournaments then this is a known issue. If this is cash follow these instructions if you havent already and if your still having issues contact support to arrange a TV session:

1) Please give HoldemManager and Full Tilt Administrator rights -

a) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
b) Right click the HoldemManager.exe and choose "Properties".
c) Go to the Compatibility Tab and select "Run this program as an Administrator".
d) Repeat Steps b and c for HudFuncsApp.exe
e) Repeat Steps b and c for \Full Tilt Poker\FullTiltPoker.exe

2) Make sure the FTP Lobby > Languages > Language Options are set to English.

3) If you change the settings in the full tilt timezones and then use HM2s auto detect it will cause problems. Since FTP has a timezone setting there is no reason to use an offset in HM2. This feature is there from before they introduced the timezone feature to FTP. So just set it to 0 in HM2 > Hand Importing > Site Time Adjustments and set your correct timezone in FTP.

4) Test the Hud out on a normal table first to verify its working

5) If you have any problems with the HUD on Rush tables try the following:

a) Export any custom HUD configs.
b) Open the HM2 > HUD Options > Displayed Stats menu > Click 'Reset' > [x] All Configs > OK
c) Manually reset your HUD Options > Seating Preferences > for your site/seats

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again.

6) If none of those steps solve your problems:

a) Please reproduce the problem and email your log.txt file - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F
b) Please answer these questions - http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F
c) Please email the answers and your config/log files, with a link to this thread and your forum name, to hm2support@holdemmanager.com
d) Please zip and attach the C:\Users\UserName\AppData\Roaming\HEM Data folder

[agregatx]

After the fifth step the hud started to show on rush tables. Thanks