500k Hs in database, HUD crashs after a while

[pfox88]

Hi, I have 500k Hs in my database. While playing a session my Hud stops working after a while. Sometimes freezes for a while. I have a new High Performance PC. I have never had these problems with HM1. What can I do? I also tried to purge some older hands but that did not fix the problem. What is the optimal size for a database? Im playing MTTs on 5 different networks at the same time. At the moment my database size is about 2500 MB. What other options do i have to optimize the performance of HM2?

Tx in advance

[hello!]

+1
but i have only 100k hs in db

[DogNamedBluff]

Please reproduce the issue and send your log.txt file to hm2support@holdemmanager.com with a link to this thread. -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

Thank you.

[pfox88]

Hi,

I cant send the logfile. Because it is about 1,8 GB.
During play it grows unbelievable fast..

[Patvs]

The growing log file is a bug, fixed in the 7599 buid, you can download here: http://forums.holdemmanager.com/hm2-releases/351081-full-tilt-poker-early-beta-release-sng-tourney-players.html

If you still have issues with that build, email us the log file.

[pfox88]

Hi.

even after installing the update I have the same problems. With or wothout playing on FT. The problem is still the same. After starting HM2 it takes 20 min until the HUD starts and i can use HM2. After a while the HUD freezes and HM2 stops working so I have to restart the program. I dont really understand this. I did use HM1 and my database contained more than 1.000.000 Hs and i did not have had any problem. Now while using HM2 with 500k Hs there are these problems. I hope u can fix this. In the meantime I switch back to HM1.

[DogNamedBluff]

Please update to: http://www.holdemmanager.com/Downloads/7603_Hm2AutoUpdate.exe (7603)

If that does not resolve the issue, please close HM2 and delete the HoldemManager.config and HoldemManager.config.bak and any corrupted HoldemManager.config files from the folder located here -
Windows 7: C:\Users\username\AppData\Roaming\HoldemManager\
You must show both hidden files and check unhide system files. See this:
How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)

Windows XP: C:\Documents and Settings\User_name\Application Data\HoldemManager\
For showing hidden files and unhide system files, see this:
Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)

Then restart HM2.

If that does not resolve the issue, please reproduce the issue and send your log.txt file to hm2support@holdemmanager.com with a link to this thread. -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

[SGB5000]

The growing log file is a bug, fixed in the 7599 buid, you can download here: http://forums.holdemmanager.com/hm2-releases/351081-full-tilt-poker-early-beta-release-sng-tourney-players.html

If you still have issues with that build, email us the log file.

I have tried all suggestions above and have same problem, log file is 165mb after a few minutes runninh 7603 and hud is not recognising new hands. (nb was working fine for 1st hour or so of session then just stopped).

[Patvs]

I have tried all suggestions above and have same problem, log file is 165mb after a few minutes runninh 7603 and hud is not recognising new hands. (nb was working fine for 1st hour or so of session then just stopped).


Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

[pfox88]

Still have this problem. Please inform when u find a solution.
Using HM1 atm, but want to switch back to HM2 asap.

[Patvs]

Hi, I have 500k Hs in my database. While playing a session my Hud stops working after a while. Sometimes freezes for a while. I have a new High Performance PC. I have never had these problems with HM1. What can I do? I also tried to purge some older hands but that did not fix the problem. What is the optimal size for a database? Im playing MTTs on 5 different networks at the same time. At the moment my database size is about 2500 MB. What other options do i have to optimize the performance of HM2?



Read
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html and, http://hm2faq.holdemmanager.com/questions/1501/What+can+be+done+if+HUD+is+lagging%3F

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin"from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)



Optimal database size: <10 million hands (=<45 GB)

[pfox88]

i tried all of ur suggestions,
the mainproblem seems to be the growing logfile.
Even the 7599 build did niot fix this (in my case)

Im using Windows 7, Firewall/Antivirus is Norton

[DogNamedBluff]

Please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session.

Please let us know when you are available in GMT time. Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days range of times and notice.

The World Clock (http://www.timeanddate.com/worldclock/) - This link will help you convert your time.