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GERAKLmeat
11-13-2012, 01:30 AM
Hi!

My HUD don't show any stats on CAP tables at PokerStars. Everytime while I sitting at such a table it shows zero hands on all opponents and no stats. When I open "Reports" tab I can see all the played hands so import works well.

My Holdem Manager version is 1.12.11 internal (update from 12th of October).
The problems emerged after recent upgrade from version 1.09 which worked well.

I tried to recreate the database, but with a fresh empty database HUD also doesn't work :(

Please help me!

fozzy71
11-13-2012, 07:58 PM
Is it possible you changed the HUD Options > Additional HUD Filters recently and that is filtering the hands our of your HUD?

If you continue to have problems, try the following -

Export any custom HUD configs.

1) Close HM and the Table Manager.
2) Cut > \Holdem Manager\Config\prefs.xml and Paste it to your desktop.
3) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.


If you continue to have problems, please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Chess
11-15-2012, 12:17 PM
Have the same issue with 1.12.10b (had the same with prior version of HM, upgraded to the last - no effect). Verified all the filters twice.

fozzy71
11-15-2012, 03:51 PM
Have the same issue with 1.12.10b (had the same with prior version of HM, upgraded to the last - no effect). Verified all the filters twice.

Our testers were unable to duplicate these problems.

Please update to the latest internal version - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_11Nov2012.exe


If you continue to have problems, please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Please let us know when you are available in GMT time for a teamviewer session - GMT – Greenwich Mean Time (http://www.timeanddate.com/library/abbreviations/timezones/eu/gmt.html)

Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.

Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue