Gnome XXL
08-15-2010, 03:38 PM
1. What version of Holdem Manager are you using?
1.11.04
2. What poker site are you playing on and does the problem occur on more than one site?
I play on Stars, FT, Boss, UB, PP, Merge and Entraction. The problem occurs on Entraction and Merge.
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
HU LHE
4. Have you clicked on the Start Auto Import button?
Yes.
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Hand histories are being saved to:
C:\Program Files\B2BPOKER\NoiQPoker\Hand Histories
C:\Program Files\RPMPoker\History
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
They are.
7. If you think the hands are importing then please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
They have.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
They are importing correctly, but as per previous instructions, I am working from a brand new database.
9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
Table finder did not find any unattached hands or tables.
10. If you open the hand history files, are they written in English?
Yes.
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.
Attached.
Summary: My hand histories are importing correctly and showing up in the reports, but no HUD is showing at the tables for Entraction and Merge. Eerything is working fine with all other sites. The replayer shows the stats just fine.
I have done a TeamViewer session for the Entraction problem (I just started with Merge), and nothing was found. At the tech's request, I uninstalled HEM completely and reinstalled it. I also uninstalled the Entraction client and reinstalled it. My Windows XP is completely up to date with all patches.
I made a completely new database about a week ago, too, at the advice form my other thread.
1.11.04
2. What poker site are you playing on and does the problem occur on more than one site?
I play on Stars, FT, Boss, UB, PP, Merge and Entraction. The problem occurs on Entraction and Merge.
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
HU LHE
4. Have you clicked on the Start Auto Import button?
Yes.
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Hand histories are being saved to:
C:\Program Files\B2BPOKER\NoiQPoker\Hand Histories
C:\Program Files\RPMPoker\History
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
They are.
7. If you think the hands are importing then please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
They have.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
They are importing correctly, but as per previous instructions, I am working from a brand new database.
9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
Table finder did not find any unattached hands or tables.
10. If you open the hand history files, are they written in English?
Yes.
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.
Attached.
Summary: My hand histories are importing correctly and showing up in the reports, but no HUD is showing at the tables for Entraction and Merge. Eerything is working fine with all other sites. The replayer shows the stats just fine.
I have done a TeamViewer session for the Entraction problem (I just started with Merge), and nothing was found. At the tech's request, I uninstalled HEM completely and reinstalled it. I also uninstalled the Entraction client and reinstalled it. My Windows XP is completely up to date with all patches.
I made a completely new database about a week ago, too, at the advice form my other thread.