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rushrushbaby
08-14-2010, 04:36 PM
How come the mucked hands don't show anymore like when villain calls on the river?

Patvs
08-15-2010, 02:06 AM
The mucked cards were causing import speed problems.
Does Ongame write the mucked cards info to the handhistory?

rushrushbaby
08-15-2010, 02:53 AM
no i dont believe they write muck cards in the hand history on my computer, but u can click check last hand on the client and it will tell u then which is kind of annoying. i was so used to seeing the mucked cards.

let me know if this will be re-added back on. i recall the last version of HEM i had used allowed me to see the mucked cards 1.11.02 i believe.

Patvs
08-15-2010, 03:33 AM
The old HM version manually retrieved the mucked card info from the OnGame server.

But after one of Ongame's software update--> this is causing import issues.
That's why it was importing with 0.1 hand /s

rushrushbaby
08-15-2010, 05:46 AM
is it possible to have it retrieve mucked card info from ongame again? that would be crucial

netsrak
08-15-2010, 06:52 AM
We did some tests and the mucked cards were working for us with 1.11.04.
But some other users report this too, we are still investigating it.

bumbummm
08-15-2010, 03:34 PM
Complete fresh install 1.11.04. Same problem with mucked cards annoying.

rushrushbaby
08-16-2010, 10:52 PM
hope it gets fixed soon... please update us!

mario
08-18-2010, 09:00 PM
i'm having the same problem ppl although im able to see the mucked cards sometimes but it defently annoying having to check the hand histroy when ur multi tabling il be glad for someone to come up with a solution

Patvs
08-19-2010, 01:24 AM
update to http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe

Mingmang
08-25-2010, 04:57 AM
Still no luck. Many hands are imported without all the mucked cards.
(was in a 4 way pot yesterday, only 2 players cards in the HH)

netsrak
08-25-2010, 05:44 AM
We are still investigating this, you find the latest informations in this threads:

http://forums.holdemmanager.com/releases/34980-so-ongame-mucked-cards-thing-fixed-04-not.html
http://forums.holdemmanager.com/releases/35199-1-11-05-beta-7-a-2.html

rushrushbaby
10-06-2010, 05:46 PM
so let me get this right:

the mucked cards problem on ongame still hasn't been fixed even in the betas right? i find no reason to update to beta if it isn't. i know you've suggested to update but i dont want to update and find other problems with HEM as well as the mucked cards not being fixed.

any help would be awesome. btw, if support team needs any help with fixing the mucked cards, please let us know how we can be of service.

thanks

rushrushbaby
10-11-2010, 04:48 PM
is the mucked cards issue fixed in 1.11.05? im updating rite now and i see in the update history that it has. i cant wait!

morny
10-12-2010, 12:13 AM
Brent made a full post in the main Mucked card threads, cliffnotes are that Ongame didnt respond to any of our emails about the issue, we had several developers try to fix it but it appears for some people they write the mucked cards to the hand history and we can make it work for those people but for some unknown reason they dont for other players.

We also use to be able to get the mucked cards from their server, again they seem to allow this sometimes and other times they dont. Conclusion, there isnt a lot more we can do on our end, if they dont write the hands occasionally and dont allow access to the server occasionally its impossible for us to know the mucked cards. Brent suggested contacting your ongame skin to ask if they can start writing the information to the hand histories 100% of the time instead of occassionaly and the problem will be solved as we already support this.

We did put a lot of resources and effort into it but for now there isnt much more we can do.

rushrushbaby
10-13-2010, 06:19 PM
just sent red kings an email

it is safe to say that they are useless. they have given me a default email sent back to me in regards to the use of third party tracking software which they do not support and any issues in regards to such software has to be directed back to the developers. lol, what a joke.

anyway, i hope u guys have better success.

acme003
10-21-2010, 03:16 PM
Just "upgrade" to 1.11.02b and it will work.
I had the same problem as you and now its fixed.
I'll save you the time and trouble of finding it (it toke me 30 min the first time):
http://www.holdemmanager.com/downloads/HmUpdate_1.11.02b.exe

rushrushbaby
11-24-2010, 01:42 AM
considering that i play on multiple sites, is there an option to have 2 HEM versions installed? i'm afraid that the prior releases of HEM won't work on various other clients namely FTP, PP, and PS. anyone know if that's the case?

netsrak
11-24-2010, 09:19 AM
You can try to install HM to a different folder. It should work.