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cubinis
08-14-2010, 06:10 AM
Auto import is fine. Tried to delete hand history before session. Tried to install fresh copy of HEM. Didn't work with 1.11.03 also. Works fine on FTP.

netsrak
08-14-2010, 08:53 AM
Betfair changed to ongame some days ago. So you need to reconfigure the auto-import according to our ongame FAQ. FAQ - Hold'em Manager Poker Tracking Software :: Ongame - BWIN Setup (http://faq.holdemmanager.com/questions/13/Ongame+-+BWIN+Setup)

And you need latest version 1.11.04 http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

cubinis
08-14-2010, 09:16 AM
1. 1.11.04C
2. Betfair
3. NLHE fr
4. Yes
5. Done
6. Yes
7. Confirmed
8. Tried to create new database and reinstall PostgresSQL - didn't helped
9. Yes. I get masasage ".... unatached hands...." smthg like that.
10. Yes
11. Done

netsrak
08-14-2010, 02:40 PM
Please update to 1.11.04 final (see link above).

Open one table, play some hands and let the auto-import run.
You need to use the table finder to identify the table FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
But after this it should work.

cubinis
08-14-2010, 03:25 PM
Reinstalled windows, installed 1.11.04 final. Table manager still gives massage "cannot find any unatached hands". Auto import is working fine. Can i get some help here?

Patvs
08-15-2010, 02:32 AM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate


1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Try the table finder again - FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD) - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

Left-click and drag the red X to that table window

Click OK

cubinis
08-15-2010, 09:32 AM
Same as before. Table manager still says "cant find any unatached hands".
Did everything like 5 times, reinstalled created new databases ...

netsrak
08-15-2010, 01:25 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.