View Full Version : Betfair ongame

The Snapper
08-13-2010, 03:31 PM
I recently set up auto import folder for betfair on the ongame network. My HUD doesn't work. Hands are showing in reports.

I use version 1.11.04 of Holdem Manager

On Betfair (Ongame)

Auto Import finds hands

Hand History files show up in the correct Folder on PC.
C:\Documents and Settings\Brendan\Local Settings\Application Data\P5\Betfair\handhistory

Table Finder cannot find any unattached hands

HH's are written in English

my OS is windows XP

08-14-2010, 01:05 AM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Try the table finder again - FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD) - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

Left-click and drag the red X to that table window

Click OK

If you still cant get it to work:

Please reproduce the problem and post a screen shot - Capture]Graphics Software, General Graphics Tutorials - HowTos (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm) a Screen Shot of your Desktop or the Active Window in Windows

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the '\hem data' folder.

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

Please attach your holdemmanager.config file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager.

The Snapper
08-14-2010, 07:15 AM
Thank you, the first 1 - 5 steps sorted it.