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sandtrap
08-13-2010, 02:12 PM
I just downloaded the the trial version and after installation when I try to launch HEM I get this message.....sorttbls.nlp....I can't access HEM at all. What next?

fozzy71
08-13-2010, 04:31 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate


If none of that helps, I would suggest a clean reinstall:

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+)

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall software, remove programs, solve uninstall problems (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works