HoldemManager stopped accepting license after update 1.11.04

[Chess]

HoldemManager turned into "Unregistered" state and is refusing to activate ANY of my keys (I tried to change key via Log/Serial.txt)
(on start, it asks to "Activate online now", then says "Success", then "A valid license could not be
obtained"

Support does not respond.
Re-install didn't help.
License file removal didn't help.
Key deactivation @HM account didn't help.

Unable to use HM at all by now.

[fozzy71]

I just replied to your email which was about 6 hours old when I replied to it.

The code in the reg.log file is disabled. I will have to forward it to the sales team so they can determine why this code is disabled, before I can do anything to try and register it.

[Chess]

Now I see the email.
At least, if smth wrong with license, how can I enter another key? HM gives my no chance to do it now.

[Patvs]

First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


These are hidden SYSTEM files. (not just regular hidden files) ignore #1 it's possible you don't have that file)



Also please try this:

1. Update to http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file

[Chess]

Thank you, the LicDebug.txt helped.
Other steps you described I already tried without any result.