PDA

View Full Version : Failed to create empty document



Peace2
11-07-2012, 02:04 PM
Hi there. I recently started playing again on fulltilt.
Always played on stars and never had a problem.
But now that i changed i cant get the HM Hud to work at all.
I try to unistall the HM1 with revo and installed again but no luck.
Can someone help me with this problem?

Thanks in advance :)

Patvs
11-07-2012, 11:44 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_12Oct2012.exe

We still have to release an additional update for RUSH support.... and Full Tilt changed their summary formatting too.

Peace2
11-08-2012, 10:13 AM
I apply the update has requested but still no luck :(
When i try to open the Hud i still get the same message.
Some of my friends have the same version i have and their hud his working so why not mine?
Please some help!
Its really bad having to use the hud and not being able to...

fozzy71
11-08-2012, 08:13 PM
I apply the update has requested but still no luck :(
When i try to open the Hud i still get the same message.
Some of my friends have the same version i have and their hud his working so why not mine?
Please some help!
Its really bad having to use the hud and not being able to...

We do not have an ETA for when the next HM1 release will be available with an updated rush plugin. HM2 v7318 and HM1 v1.12.02 version seems to be working for most people that try it so it is likely a configuration issue.


Try rolling back to 1.12.02 - http://faq.holdemmanager.com/questions/426/Download+Links+For+Past+Builds


Please give HoldemManager and Full Tilt Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe and FullTiltPoker.exe


Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.


1) Make sure the FTP Lobby > Languages > Language Options are set to English.

* Make sure the hands are being saved in the FTP options and that HM is auto importing from that folder (the new FTP client might be saving them in a new folder compared to the old client).

2) The tables need to be sized appropriately. (600 - 750 range).

3) Make sure your HUD doesn't overlap names on the table.

4) Most performance issues can be resolved by changing the table window size even by a small amount.

5) Test the Hud out on a normal table first to verify its working

6) Try to disable Aero or other windows themes. Change it to the default xp/vistawin7 theme

XP HOW TO: Use the Windows Classic Theme in Windows XP (http://www.microsoft.com/windowsxp/using/setup/personalize/classic.mspx)
Vista Windows Vista Accessibility Tutorials (http://www.microsoft.com/enable/training/windowsvista/theme.aspx)
Windows 7 Switching Desktop Themes in Windows 7 | Suite101 (http://pc-tutorials.suite101.com/article.cfm/switching_desktop_themes_in_windows_7)

7) Turn Cleartype Off
Vista http://www.i4u.com/article7805.html
Windows 7 Turn Off ClearType — MAXIMUMpcguides – Windows 7 tips, tricks, help, and how-to guides (http://maximumpcguides.com/windows-7/turn-off-cleartype/)

8) Turn Avatars off in Full Tilt go to Options and untick Avatars

9) Switch between Classic and Racetrack in FT by going to Options > Table View

10) Reduce number of tables


Try the table finder - FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

*If that doesn't help, please answer these questions - FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

Peace2
11-11-2012, 08:39 AM
Thanks fozzy71 for the help you provided me :)
I rolled back to 1.12.02 version and the hud is working now so thanks for that.
But the data view of the sits i play is still not working.It does not put the buy in of the sits , the finish position , the size and also if i finish in the money places it will not register there how much i won.
So you have a clue for when i fix will be available for all of this?

Thanks for your help again :)

fozzy71
11-11-2012, 02:36 PM
Thanks fozzy71 for the help you provided me :)
I rolled back to 1.12.02 version and the hud is working now so thanks for that.
But the data view of the sits i play is still not working.It does not put the buy in of the sits , the finish position , the size and also if i finish in the money places it will not register there how much i won.
So you have a clue for when i fix will be available for all of this?

Thanks for your help again :)

Those are all known issues because of the changes they made to their hand history format since they were last running. We willt ry to get them fixed in our next release. HM2 is our focus right now. Once we get our next HM2 release out the door we will start working on the HM1 issues. I can not give an ETA for our next release of HM1 since it relies on us first releasing HM2.