SikthLad
08-10-2010, 12:28 PM
HI ive answered the questins in advance too.
1. What version of Holdem Manager are you using?
1.11.04B Internal
2. What poker site are you playing on and does the problem occur on more than one site?
Dont know, only play on Lucky Ace
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
NLHE SnGs and NLHE HU cash..HUD works on cash games
4. Have you clicked on the Start Auto Import button?
Yes.
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Hand histories are being saved to
C:\Program Files\LuckyAcePoker.com\HandHistory
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
They are.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
They have.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database
They are importing correctly,
9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD
Table finder did not find any unattached hands or tables.
10. If you open the hand history files, are they written in English?
Yes.
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.
Attached.
LUCKY ACE IS IN ENGLISH>...
PLease help, thanks
1. What version of Holdem Manager are you using?
1.11.04B Internal
2. What poker site are you playing on and does the problem occur on more than one site?
Dont know, only play on Lucky Ace
3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
NLHE SnGs and NLHE HU cash..HUD works on cash games
4. Have you clicked on the Start Auto Import button?
Yes.
5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Hand histories are being saved to
C:\Program Files\LuckyAcePoker.com\HandHistory
6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
They are.
7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
They have.
8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database
They are importing correctly,
9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD
Table finder did not find any unattached hands or tables.
10. If you open the hand history files, are they written in English?
Yes.
11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.
Attached.
LUCKY ACE IS IN ENGLISH>...
PLease help, thanks