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Ouch8s
11-05-2012, 10:13 PM
I'm trying to get HEM working again but I'm not having any luck.

When I start HEM I get a error trying to connect to the db. I cannot start the service manually either.

I've tried several different fixes found online to uninstall and reinstall (both the combo installer and the standalone postgres installer) without any luck. I get warnings about failing to initialize the database cluster.

I've 8.4 and 8.3. I've tried deleting the postgres user, re-creating it, changing the password, editing permissions on the data directory, and more. Nothing works.

Help!

Patvs
11-06-2012, 12:50 AM
Turn on the secondary Logon. The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

This is usually a firewall or windows update issue.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it. And reboot.


If that doesn't help you will have to reinstall PostgreSQL completely.
Use http://ftp.postgresql.org/pub/binary/v8.2.22/win32/postgresql-8.2.22-1.zip (8.2 will always run)

Patvs
11-06-2012, 12:50 AM
When 8.2 won't run, check your hosts file:
http://holdemmanager.net/forum/showthread.php?t=8182

Ouch8s
11-06-2012, 08:20 PM
When 8.2 won't run, check your hosts file:
http://holdemmanager.net/forum/showthread.php?t=8182

I've tried all this without any luck.

When I try to uninstall, I get an error about the service (which does not appear in the services list when postgres is installed).

Patvs
11-06-2012, 10:28 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.