GypseeQueen
08-04-2010, 06:49 PM
Hi,
I've been a licensed user of HEM for months now (great program, love it!). I recently got a nasty virus and had to get rid of it. Now it says my software is unregistered. I uninstalled the anti-virus software. I tried going down the paths of allowing HEM and postgresql through my firewall and windows defender, through the steps on your website, to no avail. It won't connect to the internet, and my connection is working fine. When I look at the details, it says stuff like:
"no license found," "Could not validate license," and "could not activate license at server."
What do I do now?
I've been a licensed user of HEM for months now (great program, love it!). I recently got a nasty virus and had to get rid of it. Now it says my software is unregistered. I uninstalled the anti-virus software. I tried going down the paths of allowing HEM and postgresql through my firewall and windows defender, through the steps on your website, to no avail. It won't connect to the internet, and my connection is working fine. When I look at the details, it says stuff like:
"no license found," "Could not validate license," and "could not activate license at server."
What do I do now?