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chinagambler
10-30-2012, 06:49 AM
88071

I've just imported some old hands on a new machine and most of my cashes aren't showing. It tells me I'm down 22k with an ROI of -89% and almost no cashes. This is very inaccurate...

fozzy71
10-30-2012, 08:45 PM
Which version number are you using? Please update to the latest version from this link and try to import the files to a new database - http://forums.holdemmanager.com/general-support/announcements.html

Are these all SNG? Which site? Pokerstars?

If it is Pokerstars you need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.

http://faq.holdemmanager.com/questions/441/Poker+Stars+Tournament+Summary+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+


If you continue to have problems, please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com