switching from tournament report tab to cash

[joppiesaus]

hi everytime i switch from my tournament report tab to cash report tab, it causes hm2 to crash.
everytime, no execptions, happend 50 times approx this week.
from cash to tournament tab is fin though.

[udbrky]

Please enter your email address and send all crash reports. Without them, we cannot look into them and get back to you with a fix.

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F


____________

1)Please open Windows control panel.

2) Open Region-Language

3) Change your region to English (United States)

4) Change your location to United States

After these next steps, you can set it back to your standard setting.

1) Make sure that you add the download file to the exceptions in your antivirus and firewall and right-click, run as administrator.

2) Please delete everything except for the database, notecaddydefinitions, backups and config folders, caddylayout, CaddySettings, ColorDefinitions and layout, NoteCaddyTags and noteDefinitionsLayout files in: *
7: C:\Users\username\AppData\Roaming\HoldemManager\
and the entire C:\Users\username\AppData\Local\Hold'em Manager

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
and


3) uninstall

4) Please update to this version. It will update your database to correct any player names with characters that may cause HUD issues and some stats that were corrected. This may take a while with a large DB, so we recommend doing so when you can leave your computer for a while, like overnight.

http://www.holdemmanager.com/Downloads/7318_HoldemManager2Setup.exe


5) Please add:
- holdemmanager.exe
- hudfuncapps.exe, postgres.exe, pg_ctl.exe (in postgres\bin)
- hmupdate.exe (available only during an update)

to the list of exceptions in your firewall and antivirus.

6) Please make sure that you are running as an administrator.

You may need to uninstall your AV, install HM2, and reinstall your AV.



If you continue to have problems, please reproduce the problem and attach your log.txt file -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F


* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

See this screenshot for location in 7 and the files you want to save:

http://www.udbrky.com/hmsupport/modload.PNG

See this screenshot for location in XP and the files you want to save:

http://www.udbrky.com/hmsupport/modload_xp.gif